Privacy Policy
What we collect when you order, request a trial or contact us — and what we never do with it.
Who we are
This website, rocaiptv.digital, is operated by Roca IPTV. You can contact us about privacy at [email protected].
What we collect
We only collect what we need to deliver and support your subscription:
- Order form: your name, email address, WhatsApp or phone number, country, main device and any notes you add; the plan and number of devices you choose.
- Free-trial form: your name, email address, WhatsApp number, country and device.
- Contact form: your name, email address, subject, message and an optional order ID.
- Technical data: your IP address with each form submission, used to prevent spam and abuse, and standard web-server logs kept by our hosting provider.
We do not take card details on this website. Payments are handled by the payment provider behind the link we send you, under its own privacy policy.
Why we use it
- To process your order, send your payment link and deliver your login (contract).
- To answer your questions and help with setup (legitimate interest / contract).
- To prevent fraud, spam and repeated free trials (legitimate interest).
- To meet legal and accounting obligations (legal obligation).
We do not sell your data and we do not send marketing you didn't ask for.
Who we share it with
- Our email provider, to send order, trial and support emails.
- Our order-management system, which keeps a copy of orders, trials and messages so our team can deliver and support your subscription.
- Our hosting provider, which stores the website and its logs.
- The payment provider you choose when you pay.
These providers only process your data to provide their service to us.
How long we keep it
Order records are kept for as long as needed for accounting (normally six years in the UK). Trial and contact requests are kept for up to 24 months. Spam-prevention data (rate-limit records) is deleted automatically within a day.
Cookies and storage
This site does not use advertising or tracking cookies. Your browser may keep small items in session storage — for example your last order ID for the confirmation page, and the current WhatsApp number — which disappear when you close the tab.
Your rights
If you are in the UK or EU you can ask to access, correct or delete your personal data, object to its use or ask for a copy. Email [email protected]. If you are unhappy with our answer, you can complain to the Information Commissioner's Office (ICO) in the UK or your local data-protection authority.
Changes
We update this policy when our practices change. The "last updated" date above shows the latest version.